Nice blog you got here… I was supposed to get the Kayako. But after reading this blog. I looked for other alternatives.

And I’ve also checked the Support Center. it ROCKS! – Highly Recommended

And for those people who doesn’t want to spend a dime. You may want to try OTRS (www.otrs.org) it’s completely free and open source.

I’m co-owner of Quality Unit and I’m happy that I see so positive feedback to our software here.

In the last months we have many customers already, which migrated from Kayako to SupportCenter.

I don’t know what does Kayako wrong, but it seems to me like trend of last months and we are happy, that customers choose our software on place of their.

I saw in comment, that price of SupportCenter is $99 – this is not true anymore, price is not $199.

$99 was just promotion price and this promotion finished few weeks ago.

Still is valid our money back guarantee – we refund every customer within 30 days after order, if he doesn’t want to use our software and will remove it from his server. We don’t ask stupid questions like Kayako support, we do refund if required. Cancelling of hosted account is also no problem – upon request by email to our support we do it within 24 hours.

If anybody will have any questions about our application, don’t hesitate to contact our support or read our knowledgebase: http://support.qualityunit.com/knowledgebase/supportcenter.html

Installing Support Center was a cinch. Figuring out how to administer the site was a bear. They overload the login panel to redirect you to the administrator, agent, or customer dashboard depending on your login details. Not intuitive at all. You really need to run the demo to get a overview of how this aspect of the system works.

Here’s something special… Quality Unit the publishers of Support Center will install the software on your server for no additional charge. Just buy the $99 version and they’ll get it all set up on your server within 3 days. Sweet!

So far I’m really impressed. This software is really fast (thanks to AJAX) and is easy to use.

More feedback in a few days…

My experience with Kayako is that it is very complex and painfully slow (the hosted version that is).

For a mere $0 taking Support Center for a spin is a no brainer. If I like what I see I’ll send them $99. Please post your affiliate link here (and, if you could be so kind, email it to the address provided with this post).

I’m glad I found your website. Thank you. Google saves the day yet again.

I’m installing on Windows 2005 Server Standard Edition. Stay tuned for my feedback…

we ended up going with Support Center from QualityUnit. Full version costs $99 and the support has been great- instant response, and they released a new version the next day to address a specific issue I was having. No encoders needed, it does email piping and kb (our two must-have features), and there is automatic AJAX lookup of kb articles as they type like Kayako. Its very easy to integrate a ticket form including the auto AJAX lookup into your existing pages- something we were having difficulty with using Kayako.

I don’t think it has mobile features, but they do have live chat options, etc. you can add on.

I am going to do an in-depth review of Support Center in the next week or so as soon as we publish the next version of Secure Delivery and I have some extra time on my hands. Support Center will be integrated as part of the next update too.

they have a free single agent trial that is otherwise full version with all features that you can try out- I’d highly recommend it:

http://www.qualityunit.com/supportcenter/

I haven’t come across any other support software that offered the key features that I like about eSupport, namely the automatic AJAX look-up of the built-in knowledge base when users are filling in tickets, the automatic ticket closure and the sophisticated email piping with custom rule parsing features.

What support system did you go for in the end?

I did some searching and ended up canceling my recurring billing with Worldpay myself after figuring out how to do that. Why you would make a customer search to find out how to cancel your billing arrangement is beyond me.

Kayako eventually replied and said they would refund my credit card for the last payment.

On 2/12/08 the refund was received from Kayako.

Kayako has made some replies to this situation on a post over at The Consumerist- go there to see their views.