Marketing an Online Service

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I’m Twittering, Twitting, Tweeting… I’m on Twitter

I decided to try this newfangled twitter thing after reading a Nate Whitehill’s Twittering Up A Storm post.
I need more twitter friends.  Show some love or something.

April 10th, 2008 | Chance | 0 comments | Continued
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SupportCenter Helpdesk / Knowledgebase

SupportCenter is a full featured helpdesk / trouble ticket system as well as a feature rich knowledgebase manager. I’ve been meaning to write a quick post about these guys for a while now as its a great piece of software for a great price- the full version costs only $99 and they have a [...]

April 10th, 2008 | Chance | 0 comments | Continued
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How We Killed Social Media

I just read a great article from IttyBiz about How We Killed Socal Media and I think you would all enjoy it.
A bit of a rant (I love those) with a lot of truth, it talks about how everyone exploiting the loopholes in social media services has watered down the results for everyone.
Let’s say you’re [...]

April 4th, 2008 | Chance | 1 comment | Continued
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At Least I Think That’s How it Works?

The first IM of the day with my business partner:
(11:17:22 AM) Jacob: where’s the deluge of new signups? :)
(11:18:43 AM) Chance: I’m pretty sure we have to tell people about all the cool new features before they clamor to our door
(11:18:51 AM) Chance: at least I think that’s how it works
(11:19:10 AM) Jacob: damnit
Sigh, [...]

February 21st, 2008 | Chance | 0 comments | Continued
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Noobs Vs. Veterans: Customer Experience Level and Attrition

Everybody knows I’m just crazy about how easy Secure Delivery is to use for people new to selling downloads online- I can’t shut up about it. Our goal was to make it the easiest to use service out there, and I think we succeeded pretty well. However, having an easy to use [...]

November 1st, 2007 | Chance | 1 comment | Continued
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Anybody Have Any Experience with HotScripts Listings?

Tonight I bought Secure Delivery a listing on HotScripts.com, a large directory of scripts and programs. I have found scripts I needed in the past on HotScripts, so I thought what the hell and plunked down the $38 to try a premium listing for a quarter.
I don’t know what kind of response I [...]

October 28th, 2007 | Chance | 1 comment | Continued