10th April, 2008 - Posted by Chance - No Comments
SupportCenter is a full featured helpdesk / trouble ticket system as well as a feature rich knowledgebase manager. I’ve been meaning to write a quick post about these guys for a while now as its a great piece of software for a great price- the full version costs only $99 and they have a » Read More
29th January, 2008 - Posted by Chance - 5 Comments
After weeks of ogling at iphone deals and other gadgets I’m glad my wife finally took a hint on what I really would appreciate as a gift. For Christmas my lovely wife bought me a nice titanium 2GB thumb drive to carry my work around with me. It came with some annoying backup sync » Read More
24th January, 2008 - Posted by Chance - 8 Comments
Kayako makes a pretty awesome support suite that came highly recommended to me from a couple of friends. I will say first off that their support software is top notch and feature packed, and I have no qualms with their product. Their customer support, however, leaves much to be desired. Kayako offers a few options » Read More
20th December, 2007 - Posted by Chance - No Comments
I’m on a roll with singing the praises of companies I deal with lately. A few weeks ago my business partner and I decided that, like all proper companies, we needed some “corporate apparel”. I did some searching online and found what I thought was the best deal- Queensboro. Queensboro is pretty cool » Read More
7th December, 2007 - Posted by Chance - No Comments
After working with a customer for about a week on an annoying PayDotCom issue we finally got it resolved. He sent me a nice email that really made my week- Jason, Thank you so much for all your help on this matter. You have gone above and beyond call of duty. I will be sure » Read More
14th November, 2007 - Posted by Chance - No Comments
This is just horrible! Secure Delivery has so many new sign ups over the past few months that our server is woefully overloaded and we are going to need to upgrade our servers to more robust hardware. We have so many users logging in with so many products getting delivered that our » Read More
