SupportCenter is a full featured helpdesk / trouble ticket system as well as a feature rich knowledgebase manager. I’ve been meaning to write a quick post about these guys for a while now as its a great piece of software for a great price- the full version costs only $99 and they have a [...]
April 10th, 2008 | Chance | 0 comments | ContinuedRunning A Service
Work from Anywhere- PortableApps
For Christmas my lovely wife bought me a nice titanium 2GB thumb drive to carry my work around with me. It came with some annoying backup sync software that I promptly removed. After putting everything I could think of on the drive I was maybe 10% full. Wondering what I should do [...]
January 29th, 2008 | Chance | 5 comments | Continued
My Experience with Kayako - A Warning.
Kayako makes a pretty awesome support suite that came highly recommended to me from a couple of friends. I will say first off that their support software is top notch and feature packed, and I have no qualms with their product.
Their customer support, however, leaves much to be desired.
Kayako offers a few options [...]
Our Corporate Shirts Rock (In a professional way)
I’m on a roll with singing the praises of companies I deal with lately. A few weeks ago my business partner and I decided that, like all proper companies, we needed some “corporate apparel”. I did some searching online and found what I thought was the best deal- Queensboro.
Queensboro is pretty cool [...]
This Made My Day…
After working with a customer for about a week on an annoying PayDotCom issue we finally got it resolved. He sent me a nice email that really made my week-
Jason,
Thank you so much for all your help on this matter. You have gone above
and beyond call of duty. I will be sure [...]
Oh No! We Have a Terrible Problem
This is just horrible! Secure Delivery has so many new sign ups over the past few months that our server is woefully overloaded and we are going to need to upgrade our servers to more robust hardware. We have so many users logging in with so many products getting delivered that our [...]
November 14th, 2007 | Chance | 0 comments | Continued
